Privacy Policy

Yene Privacy Policy

This policy also referred to as Privacy policy applies when you utilize Yene’s apps or websites to obtain or request products or services, such as rides or deliveries. This policy outlines how we collect and use your information when you obtain products or services via Yene’s websites or apps.

This Policy is relevant for individuals who:

Utilize our Apps or website to request or obtain transportation/mobility services, including rides and parcel delivery and return services, via your Yene account.
Order or obtain food or other items and services for delivery or pickup, or via the guest checkout options that allow you to use delivery or pickup services without setting up or signing into your account.
Access services via Yene’s apps or websites requested by other account holders (e.g a “Guest User”), or by friends, family, or other individual account owners, or obtain a gift card.
Hire a car via Yene Rentals.

This policy does not outline how Yene gathers and utilizes your data when you use Yene to deliver services via Yene’s app or websites, such as operating as a driver or delivery person. In this policy, individuals who utilize Yene to request, receive, or offer services are termed “users.”

Our privacy practices adhere to the relevant laws in the locations where our services are available. The types of data processing that these laws necessitate, permit, or forbid differ around the world. Consequently, when you cross national, state, or other geographic boundaries, Yene’s data handling procedures outlined in this policy might vary from those in your country or region.

Account deletion from App

Tap on the Profile icon.
Go to My Profile.
Click the Delete icon located in the top-right corner.
Confirm the action in the popup.
Once confirmed, your account and all associated data will be permanently deleted and cannot be recovered.

Our app provides a built-in option for users to permanently delete their account at any time. To delete your account, open the app and follow these steps:

Yene collects the following data:

1. Data you provide: This includes:

DATA CATEGORY

A. Details about the account. Data is gathered when you create, update or modify your Yene account.

DATA TYPE

Address
Email
First and last name
Login name and password
Phone number
Payment method (including related payment verification information)
Profile picture
Settings (including accessibility settings) and preferences

DATA CATEGORY

B. Data on demographics. We gather demographic information when needed to facilitate specific functionalities. For instance:

We gather your date of birth and/or age to confirm your eligibility for age-restricted products or services, such as when you buy alcohol or tobacco items.
We gather or deduce your gender to address specific preferences, as well as for marketing and advertising purposes.
Demographic information might also be gathered via user surveys

DATA TYPE

Age or date of birth
Gender or inferred gender (using first name)

DATA CATEGORY

C. Identity verification information. This refers to the data that we collect to verify your account or identity.

DATA TYPE

Government-issued identification documents, such as driver’s licenses or passports (which may contain identification photos and numbers, expiration date, date of birth, and gender)
User-submitted selfies

DATA CATEGORY

D. User content. This refers to the data that we collect when you:

Contact Yene for customer support or other inquiries.
Use features that enable you to create Lists or reviews of restaurants or merchants
Upload photos and recordings (including those submitted for purposes of customer support)
Provide ratings or feedback for drivers, delivery people, restaurants or merchants, or they provide feedback regarding you.

DATA TYPE

Chat logs and call recordings
Ratings or feedback
User created Lists or reviews of restaurants or merchants
Uploaded photos and recordings, including in-app audio recordings

DATA CATEGORY

E. ravel information. We collect travel itinerary information if you book private transportation, taxi, shuttle, bus, train or flight travel through Yene’s apps.

DATA TYPE

Dates/times of travel

2. Data collected when you use our services: This includes:

DATA CATEGORY

A. Location data. If you request a ride, we track your driver’s location during your trip, and link that data to your account. This allows us to display where you are on your trip.

We also determine your approximate location, and can determine your precise location if you allow us to do so through the settings on your phone. If you do, we will collect your precise location from the time you request a ride or order until the ride is finished or your order is delivered. We also collect such data when you have the Yene app open on your
You can use Yene without letting us collect your precise location. However, it may be less convenient for you, including because you will have to type your location into your phone instead of allowing us to detect it for you.
See “Choice and transparency” section below for information on how to control whether Yene may collect your precise location data.

DATA TYPE

Approximate location
Precise location

DATA CATEGORY

B. Trip/order information. This refers to the details we collect about your trip or order, including orders placed via guest checkout features.

DATA TYPE

Payment information (including amount charged and payment method)
Proof of delivery (including photo or signature)
Special instructions, allergies or food preferences
Statistics derived from past trip/order information, such as
Averages
Cancellation rates
Total trips/orders
Trip or order details, including
Date and time
Requested pickup and dropoff addresses
Distance traveled
Restaurant or merchant name and location
Items ordered

DATA CATEGORY

C. Usage data. This refers to data about how you interact with Yene’s apps and websites.

DATA TYPE

App crashes and other system activity
Access dates and times
App features or pages viewed
Browser type

DATA CATEGORY

D. Device data. This refers to data about the device(s) you use to access Yene.

DATA TYPE

Advertising identifiers
Device motion data
Device IP address or other unique device identifiers
Hardware models
Mobile network data
Operating systems and versions
Preferred languages

DATA CATEGORY

E. Communications data. This refers to the data we collect when you communicate with drivers and delivery people through Yene’s apps.

DATA TYPE

Communication type (phone or text message)
Content (including recordings of phone calls solely when users are notified of the recording in advance)
Date and time

3. Data from other sources: These include:

DATA CATEGORY

A. Law enforcement officials, public health officials and other government authorities.

DATA TYPE

Name and contact information
Information relating to law enforcement, health or other investigations

DATA CATEGORY

B. Marketing partners and service providers. This includes banks in connection with cash back programs, and data resellers.

DATA TYPE

Activity information
Name and contact information
User or device identifiers

DATA CATEGORY

C. Service providers who help us verify your identity or detect fraud.

DATA TYPE

Confirmation of whether your account information relates to known persons
Name and contact information
Information relating to the wireless carrier associated with your phone number
Information from government-issued identification documents such as driver’s licenses or passports (such as identification numbers, expiration date, date of birth, and gender)

DATA CATEGORY

D. Yene account owners. This refers to Yene account owners who request services for you (such as friends or family members), or who enable you to request services through their accounts (such as Enterprise Customers).

DATA TYPE

Name and contact information
Trip/order info
Location

DATA CATEGORY

E. Yene business partners (account creation and access, and APIs). Yene may receive your data from business partners through which you create or access your Yene account, such as payment providers, social media services, or apps or websites that use Yene’s APIs or whose APIs Yene uses.

DATA TYPE

The information received from Yene business partners depends on which partners you use to create or access your Yene account, or the API used.

DATA CATEGORY

F. Yene business partners (debit or credit cards). Yene may receive your data from business partners in connection with debit or credit cards issued by a financial institution in partnership with Yene to the extent disclosed in the terms and conditions for the card.

F. Users or others providing information in connection with customer support issues, claims or disputes.

DATA TYPE

Debit or credit card activity information
Name
Evidence relating to accidents, conflicts, claims or disputes (which may include photos or recordings of you)

DATA CATEGORY

G. Users participating in Yene’s referral programs. For example, if you are referred to Yene by another user, we receive your data from that user.

DATA TYPE

Name and contact information

4. HOW WE USE YOUR DATA:

Yene uses data to enable reliable and convenient transportation, delivery, and other products and services. We also use data:

To enhance the safety and security of our users and services, and to prevent and detect fraud
For marketing and advertising
To enable communications between users
For customer support
For research and development
To send non-marketing communications to users
In connection with legal proceedings

To provide our services. Yene uses data to provide, personalize, maintain, and improve our services.

Data is used to improve the service, protect the users and third parties, to improve user experience, address grievances / complaints, protect third parties e.g drivers (drivers also rate passengers).

DATA CATEGORY

A. Creating and updating your account

DATA TYPE

Account
Demographics
Location

DATA CATEGORY

B. Enabling services and features. This includes:

Enabling navigation to pickups and dropoffs, calculating ETA’s and tracking the progress of rides or deliveries
Matching you with available drivers or delivery people when you request transportation or deliveries
Enabling features that involve data sharing, such as ETA sharing and fare splitting
Enabling accessibility features
Enabling features that involve account linking, such as linking with Yene partners’ loyalty programs
Facilitating and optimizing rental car reservations, pickup and dropoff.

DATA TYPE

Account
Data from other sources
Demographics
Device
Ratings
Travel

DATA CATEGORY

C. Calculating rider/recipient prices and driver/delivery person fares.

DATA TYPE

Location
Trip/order info

DATA CATEGORY

D. Processing payments and enabling payment and e-money products..

DATA TYPE

Account
Demographics
Data from other sources
Trip/order info

DATA CATEGORY

E. Personalizing your account. For example, we may present you with personalized restaurant or food recommendations, or trip suggestions, based on your prior orders, trips and delivery location

DATA TYPE

Account
Demographics
Data from other sources
Trip/order info

DATA CATEGORY

F. Providing you with trip or delivery updates and generating receipts.

DATA TYPE

Account
Trip/order info

DATA CATEGORY

G. Informing you of changes to our terms, services, or policies.

DATA TYPE

Account
Trip/order info

DATA CATEGORY

H. Performing necessary operations to maintain our services, including to troubleshoot software bugs and operational problems.

DATA TYPE

Account
Device
Usage

5. For safety, security, and fraud prevention and detection. Yene uses data to help maintain the safety and security of our services and users.

DATA CATEGORY

A. Verifying your account, identity or compliance with safety requirements. This includes:

Verifying that you are who you say you are by cross-checking the account information you provide during signup (such as name, email, telephone number, date of birth or payment information) against third-party databases.
Verifying that your account is being used by you and not someone else by:
Collecting your ID number and/or a photo of your ID, and completing a verification to confirm that the ID is valid, unaltered and that no other account is associated with that document.
Collecting a real-time selfie that we compare against the photo on your ID to confirm that it’s the same person.
Confirming your identity and/or age by obtaining a picture of your identification upon delivery of age-restricted products such as alcohol or tobacco.
Confirming, when you hire a bike or scooter via Yene, that you are equipped with a helmet or other required safety equipment by obtaining a live selfie and applying object recognition technology.

DATA TYPE

Account
Data from other sources (third-party databases)
Identity verification info
User content

DATA CATEGORY

B. Preventing, detecting, and combating fraud, including by Guest Users.

DATA TYPE

Account
Communications between users
Data from other sources (driver data)
Device
Identity verification info
Location
Trip/order info
Usage

DATA CATEGORY

C. Predicting and helping avoid pairings of users that may result in increased risk of conflict, or where one user has previously given the other a low (for instance, one star) rating

DATA TYPE

Account
Trip/order info (including cancellation rates)
Usage
User content (ratings and reported incidents)

DATA CATEGORY

D. Providing live support from safety experts during trips or deliveries.

DATA TYPE

Account (phone, user name, vehicle details)
Location
Trip/order info
User content

6. For marketing and advertising. Yene uses data (except Guest Users’ data) to market its services, and those of Yene partners.

DATA CATEGORY

A. Personalizing marketing communications and ads relating to Yene products and services, and those offered by other companies. For example, Yene may:

Send push notifications suggesting your favorite destinations or merchants, or in-app messages offering discounts or promotions for products or merchants similar to those you’ve previously ordered
Display personalized ads on Yene or other companies’ apps or websites
Personalize sponsored listings, discounts or promotions for restaurants and merchants available on Yene.

DATA TYPE

Account
Data from other sources
Demographics (including inferred gender)
Device
Location
Trip/order info
Usage

DATA CATEGORY

B. Displaying ads that are targeted based on data about your current trip or delivery request, including time of request and services requested. For example, if you request a trip to a supermarket, we may display in-app ads for third-party products that may be available at that supermarket.

DATA TYPE

Account
Data from other sources
Demographics (including inferred gender)
Device
Location
Trip/order info
Usage

DATA CATEGORY

C. Measuring the effectiveness of the marketing communications and ads described above

DATA TYPE

Account
Device
Usage

7. To enable communications between users.

DATA CATEGORY

E.g, a driver may message or call you to confirm a pickup location, you may call a driver to retrieve a lost item, or a restaurant or delivery person may contact you with information about your order.

DATA TYPE

Account
Device
Usage

8. For customer support.

DATA CATEGORY

This includes investigating and addressing user concerns, monitoring and improving our customer support responses and processes, and identifying potential participants in research studies relating to customer support issues.

DATA TYPE

Account
Communications
Device
Identity verification info
Data from other sources
Location
Travel information
Usage
User content
Trip/order info

9. For research and development.

DATA CATEGORY

We use data for analysis, research and product development, including training machine learning models. This helps us make our services more convenient and easy-to-use, enhance the safety and security of our services, and develop new services and features.

DATA TYPE

Account
Communications
Demographics
Device
Identity verification info
Data from other sources
Location
Travel information
Usage
User content
Trip/order info

10. For non-marketing communications

DATA CATEGORY

This includes surveys and communications regarding elections, ballots, referenda and other political processes that relate to our services. For example, we may notify you of ballot measures or pending legislation relating to Yene’s services where you live.

DATA TYPE

Account
Location

11. For legal proceedings and requirements.

DATA CATEGORY

We use data to investigate or address claims or disputes relating to use of Yene’s services; to satisfy requirements under applicable laws, regulations, operating licenses or agreements, insurance policies; or pursuant to legal process or governmental request, including from law enforcement.

DATA TYPE

Account
Communications
Demographics
Device
Identity verification info
Data from other sources
Location
Travel information
Usage
User content
Trip/order info

12. Core automated processes

Yene uses automated processes to enable certain parts of our services, including functions essential to our business such as matching, pricing and fraud prevention and detection.

Cookies are small text files that are stored on browsers or devices by websites, apps, online media, and ads. Please see our Cookie policy for more information regarding the use of cookies and other technologies.

Yene uses cookies and similar technologies for purposes such as:

Authenticating users
Remembering user preferences and settings
Determining the popularity of content
Delivering and measuring the effectiveness of advertising campaigns
Analyzing site traffic and trends, and generally understanding the online behaviors and interests of people who interact with our services.

We may also allow others to provide audience measurement and analytics services for us, to serve ads on our behalf across the internet or for other companies’ products and services on our apps, and to track and report on the performance of those ads. These entities may use cookies, web beacons, SDK’s and other technologies to identify the devices used by visitors to our websites, as well as when they visit other online sites and services.

13. Data sharing and disclosure

We share your data with other users where necessary to provide our services or features, at your request, or with your consent. We also share data with our affiliates, subsidiaries, service providers and partners, for legal reasons, or in connection with claims or disputes.

Yene may share data:

13.1. With other users

This may include sharing data with:

RECEPIENT

Your driver

DATA SHARED

Account
First name
Rating
Pickup and/or dropoff locations
Settings and preferences

Other Riders during shared rides

Account
First name

Restaurants/merchants you order from, and your delivery person

Account
First name
Order info
Delivery address (including with restaurants/merchants that use their own delivery people to fulfill your order)
Items ordered (which may include drug prescriptions)
Special instructions, allergies or food preferences
User content
Feedback 
Ratings

The individual who owns any Yene account you access. This applies whether you utilize an account associated with a Family profile or seek or obtain mobility or delivery services as a Guest User. Furthermore, if you register an account with an email linked to a Yene for Business account holder (e.g., your employer), we might share your account information (including name and email) with that account holder to assist you in expensing trips or orders related to that Yene for Business account.

We may also share information with that account owner about issues involving your trip, such as safety incidents or complaints.

Account
Trip/order info

Other recipients in your group order

Account
First name
Order info
Special instructions, allergies or food preferences
Items ordered

People who refer you to Yene. We may share your data as necessary to determine their referral bonus

Trip/order info
Trip count

13.2. Upon request or with your consent

This may include sharing data with:

RECEPIENT

Users with whom you use data-sharing features. This includes features that allow you to share your ETA and location, or split your fare.

DATA SHARED

Depending on the feature used, may include:
Account
Location
Trip/order info

Yene business partners. We share data with companies whose apps or websites you access through Yene, including for purposes of promotions, contests or specialized services.

Depending on the app or website you access through Yene, and for what purpose, may include:
Account
Device
Trip/order info

Emergency services. We enable you to share your data with any party of your choice e.g family/friends, police, fire, and ambulance services in the event of an emergency, during or after certain incidents. For more information, please go to the “Choice and transparency” and “Emergency data sharing” sections below.

Account
Name
Phone number
Location
Trip/order info
Requested pickup/dropoff

Insurance companies. If you are involved in an incident, or report or submit a claim to an insurance company relating to Yene’s services, Yene will share data with that insurance company for the purpose of adjusting or handling

Data necessary to adjust or handle the claim, which may include:

Account
Communications between users
Device
Location
Trip/order info

that claim.

Usage
User content

Merchants or restaurants. If you add a restaurant or merchant loyalty membership number to your user account, we share that data with the restaurant/merchant when you place an order with them.

We also enable you to share your phone number, email and/or order info with restaurants or merchants to receive marketing communications from them.

Account data
Email
Phone number
Restaurant/merchant loyalty membership number
Order info

13.3. With Yene service providers and business partners

These include the third parties, or categories of third parties, listed below. Where a third party is identified, please go to their linked privacy policys for information regarding their collection and use of personal data.

Accountants, consultants, lawyers, and other professional service providers.
Ad and marketing partners and providers, including ad and marketing publishers (such as social media platforms), ad networks and advertisers, third-party data providers, ad technology vendors, measurement and analytics providers, and other service providers. Yene uses these vendors to reach or better understand current and potential users of Yene services or of our advertising partners, and measure and improve ad effectiveness.
Cloud storage providers.
Customer support platform and service providers. 
Google, in connection with the use of Google Maps in Yene’s apps.
Identity verification and risk solutions providers.
Payment processors and facilitators, including PayPal.
Providers of bikes and scooters that can be rented through Yene apps.
Research partners, including those performing surveys or research projects in partnership with Yene or on Yene’s behalf.
Social media companies, including Meta and TikTok, in connection with Yene’s use of their tools in Yene’s apps and websites
Service providers that assist Yene to enhance the safety and security of Yene apps and services.
Service providers that provide us with artificial intelligence and machine learning tools and services.
Third-party vehicle suppliers, including fleet and rental partners.
We share data including advertising or device identifier, hashed email address, approximate location, current trip or order information, and ad interaction data with these intermediaries to enable their services and for such other purposes as are disclosed in their privacy policys. For more information regarding these intermediaries’ privacy practices, including how to submit requests to them relating to their handling of personal data, please go to their privacy policies.

13.4. With Yene subsidiaries and affiliates

We share data with our subsidiaries and affiliates to help us provide our services or conduct data processing on our behalf.

13.5. For legal reasons or in the event of a claim or dispute

Yene may share your data if we believe it’s required by applicable law, regulation, operating license or agreement, legal process or governmental request, insurance policy, or where the disclosure is otherwise appropriate due to safety or similar concerns.

This includes sharing data with law enforcement officials, public health officials, other government authorities, insurance companies, or other third parties as necessary to enforce our Terms and Conditions, user agreements, or other policies; to protect Yene’s rights or property or the rights, safety, or property of others; or in the event of a claim or dispute relating to the use of our services. In the event of a dispute relating to use of another person’s credit card, we may be required by law to share a user’s data, including trip or order information, with the owner of that credit card.

For more information, please see Yene’s Guidelines for Law Enforcement Authorities – Outside the Republic of Namibia, and Guidelines for Third Party Data Requests and Service of Legal Documents.

We may also share data with others in connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company.

14. Data retention and deletion

Yene retains your data for as long as necessary for the purposes described herein, which varies depending on data type, the category of user to whom the data relates, the purposes for which we collected the data, and whether the data must be retained after an account deletion request for the purposes described below.

For example, we retain data:

For the life of your account if such data is necessary to provide our services (such as account data)
For defined periods as necessary, including as necessary to meet tax, insurance, legal or regulatory requirements.
You may request that we delete your account, however the relevant portions of this policy shall apply.

Following an account deletion request, we delete your account and data, except as necessary for purposes of safety, security, fraud prevention or compliance with legal requirements, or because of issues relating to your account (such as an outstanding credit or an unresolved claim or dispute). We generally delete data within 90 days of an account deletion request, except where retention is necessary for the above reasons.

15. Choice and transparency

Privacy settings

You can set or update your preferences regarding location data collection and sharing, emergency data sharing, and notifications.

Location data collection

You can enable/disable Yene’s collection of your mobile device location data through your device settings.

Share live location

You can enable/disable Yene’s sharing of your mobile device real-time location data with your drivers or delivery people.

Gender identity

You can update your gender information through the Account

Emergency data sharing

You may enable Yene to share your data with emergency, police, fire and ambulance services if necessary during a trip. If you do, we will share data including your name and phone number; approximate location at the time the emergency call was placed; the car’s make, model, color, and license plate information; pickup and dropoff locations; and your driver’s name.

Notifications: discounts and news

You may enable Yene to send push notifications about discounts and news from Yene.

Third-party app access

You may authorize third-party applications to access your Yene account data to enable additional features.

Device permissions

Most mobile device platforms (such as iOS and Android) have defined certain types of device data that apps cannot access without the device owner’s permission, and these platforms have different methods for how that permission can be obtained. You should check the available settings on your devices, or check with your provider.

In-app ratings pages

After every trip, drivers and users can rate each other. An average of the ratings you receive is displayed to your drivers.

Marketing and advertising choices

You can choose whether Yene may personalize marketing communications (such as emails, push notifications and in-app messages) about Yene products and services.

You may also choose whether to receive any marketing emails or push notifications from Yene.

Personalized marketing communications from Yene

Data sharing and tracking

You can choose  whether Yene may share your data with third parties, or collect data regarding your visits and actions on third-party apps or websites, for purposes of personalized ads.

Personalized ads

You can choose whether Yene uses your Yene trip, order or search history to personalize the ads you see on Yene.

Cookies and related technologies

For information on how to control Yene’s use of cookies and related technologies, including for purposes of displaying personalized ads, please see our Cookie policy.

User data requests

Yene provides a variety of ways to learn about, control, and submit questions and comments about Yene’s handling of your data. In addition to the methods indicated below, you may also submit data requests to us.

Data access

Depending on where you are located, you may have the right to access your data.

Regardless of your location, you can access your data, including your profile data and trip or order history, through the Yene apps or website.

If available, you can also view a summary of certain information about your account, such as your rating, trip or order count, rewards status, and how long you’ve been using Yene.

If available: You can also use our Download Your Data feature to download a copy of the most requested data relating to use of Yene, including account, usage, communications, and device data.

Changing or updating data

You can edit your name, phone number, email address, payment method, and profile picture through your profile in Yene’s apps.

Deleting data

You may request that Yene delete your account.

Objections, restrictions and complaints

You may request that we stop using all or some of your data, or that we limit our use of your data. This includes objecting to our use of data that is based on Yene’s legitimate interests. Yene may continue to process data after such objection or request to the extent necessary to provide our services, or required or permitted by law.

In addition, depending on your location, you may have the right to file a complaint relating to Yene’s handling of your data with the data protection authority in your country.

16. Legal Information

16.1. Our legal bases for using your data

Depending on where you use our services, and our purpose for using your data, Yene relies on the following legal bases for processing your data:

Necessity to perform our contract with you
Consent
Yene’s legitimate interests
Legal obligation

Data protection laws in some countries and areas only allow Yene to use your data when certain circumstances defined under those laws apply. This is called having a “legal basis” for using your data. The applicability of these legal bases may depend on your location. The chart below indicates the legal bases that Yene has under those laws when they do apply, and it uses your data for the purposes described in this policy.

LEGAL BASIS USES

Contract

DESCRIPTION

When you set up your Yene account and/or request a ride or delivery from Yene, we are entering into a contract defined by our Terms and Conditions to provide you those services.

This legal basis applies when we must use your data in order to provide the services you request and meet our responsibilities under that contract.

DATA

Calculating rider/recipient prices and driver/delivery person fares
Creating or updating your account
Enabling services and features
For customer support
Enabling communications between you and your driver or delivery person
Performing necessary operations to maintain our services
Personalizing your account
Processing payments
Providing you with trip or delivery updates, generating receipts, and informing you of changes to our terms, services, or policies

Consent

This legal basis applies when we notify you of how we will collect and use your data, and you voluntarily agree to that use of your data (in some cases, by enabling that collection and use through a device or Yene setting).

Where we rely on consent, you have the right to withdraw your consent at any time, in which case we will cease that collection and use of your data.

Personalizing ads relating to products and services offered by other companies
Processing health data, or other sensitive data, depending on the region you live in.

Legitimate Interests

his legal basis applies when Yene has a legitimate purpose for using your data (such as for purposes of safety, security, and fraud prevention and detection), its processing of data is necessary for that purpose, and the benefit of such purpose is not outweighed by risks to your privacy (such as because you would not expect Yene’s use of your data, or because it would prevent you from exercising your rights).

Displaying ads that are targeted based on data about your current trip or delivery request
Predicting and helping avoid pairings of users that may result in increased risk of conflict
Preventing, detecting and combating fraud
Verifying your account, identity or compliance with safety requirements
Providing live support from safety experts during trips or deliveries
Measuring the effectiveness of the marketing communications and ads
Personalizing marketing communications and ads relating to Yene products and services, and those offered by other companies
For non-marketing communications
For research and development

Legal Obligation

This legal basis applies when we are required to use your data to comply with the law.

For legal requirements and proceedings

17.  Legal framework for data transfers

Yene operates, and processes user data, globally. This may result in processing of your personal data in countries whose data protection laws may differ from those where you live or are located.

This includes processing of your data on Yene’s servers, and transferring or enabling access to your data globally, in order to:

Provide you services wherever you request them
Provide you access to your information, such as trip / order history, wherever you request it
Provide access to and responses from Yene’s customer service agents
Respond to requests for information by governments or law enforcement, as necessary
Yene is committed to protecting your personal data regardless of where you are located or where, or by whom, your personal data is processed. This includes implementing global measures to protect users’ data, including:
Securing user data when in transit, including through encryption, and at rest.
Mandating company-wide training regarding privacy and data security.
Implementing internal policies and procedures to limit access to, and use of, users’ data
Mandating company-wide training regarding privacy and data security.
Limiting government and law enforcement access to user data, except where required by law; there are imminent threats to safety; or users have consented to the access.

Updates to this Privacy policy:

We may occasionally update this policy. If we make significant changes, we will notify you in advance of the changes through the Yene apps or through other means, such as email. We encourage you to periodically review this policy for the latest information on our privacy practices. Use of our services after an update constitutes consent to the updated policy to the extent permitted by law.