1. Introduction

Yetuyene (“we”, “us”, “our”) operates the website yetuyene.com and the related YENE ride‑booking application/service in Namibia 🇳🇦. We are committed to protecting your privacy and personal data. This Privacy Policy explains what information we collect, why we collect it, how we use it, with whom we share it, and your rights.

2. Information We Collect

• Information You Provide Directly
  • When you register or book a ride, we may collect: name, email address, phone number, location/address, payment information.
  • When you use the driver app, we collect business and driver-specific data (e.g. driver name, vehicle details).
  • When you contact customer support, we may collect messages and related contact info you share.

• Automatically Collected Information
  • Device data: IP address, device type, operating system, browser type.
  • Usage data: pages you visit, time stamps, trip tracking information (e.g. origin, destination, pickup time), app usage logs.
  • Location data: real‑time or approximate GPS location used for ride‑tracking and service delivery.

• Cookies and Tracking Technologies
  • We use cookies, web beacons, and similar tools to remember your preferences, analyze site/app usage, and support features like tracking and logged sessions.
  • We may use Google Analytics or similar analytics services to understand site usage and improve our service. These do not identify you personally unless you provide such data directly.

3. How We Use Your Information

We use your information to:

• Provide and operate the ride‑booking service (e.g. locate nearby drivers, estimate fares, process payments).
• Communicate with you about trip status, updates, offers, and support.
• Analyze and improve user experience, app performance, and marketing effectiveness.
• Comply with legal obligations, prevent fraud, and ensure safety.
• If consented, send you promotional material via email or SMS (you may opt out anytime).

4. Information Sharing & Disclosure

We may share your personal information with:

• Third-party service providers: payment processors, analytics services, messaging providers—only to support service delivery.
• Drivers: limited information needed to fulfill your trip (e.g. pickup location, drop‑off, estimated fare).
• Law enforcement or government agencies if required by law or safety reasons.
• Affiliates or business partners only where necessary and if permitted under applicable privacy regulations.
  We do not sell your personal data to third parties.

5. Data Retention & Security

• We retain your personal information only as long as necessary to fulfil the purpose—for example, trip-related data for reporting, accounting, or customer support.
• We aggregate or anonymize data for analytics purposes once it no longer identifies you.
• We implement industry-standard security practices (e.g. encryption, access controls) to protect your data. However, we cannot guarantee 100% security against unauthorized access.

6. Your Rights & Choices

Depending on your jurisdiction, you may have rights to:

• Access, correct, or delete your personal data.
• Restrict or object to processing in certain circumstances.
• Withdraw consent for marketing communications at any time.
• Export your data in a portable format.
  To exercise these rights, please contact us at the email below. We may verify your identity before processing your request.

7. Children’s Privacy

Our services are intended for users aged 18 or older. If you believe we may have collected personal data from someone under 18 without parental consent, please contact us immediately and we will delete such data promptly.

8. Third‑Party Links

Our site may contain links to external websites (e.g. app stores, partner sites). We are not responsible for their privacy practices. Please review their privacy policies independently.

9. Policy Updates

We may update this Privacy Policy periodically. We notify you by updating the “Last Updated” date and, where appropriate, via the website or app notifications. Continued use of yetuyene.com after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please get in touch at: